Powered by WebAds

Saturday, May 27, 2006

En Inglais, Por Favor

Ugh.

My Pocket PC died in the airport. I'm not saying it just ran out of power. It died. Wouldn't start up, even after I docked it in the charger back home. It wouldn't bother me that much, except that I had gotten email addresses from a bunch of my relatives back in NY and not had a chance to back them up on my computer.

So I called Dell's "award-winning" support department (one can only wonder what the award was), and was pleased to find out that I had another 15 days left on my service contract.

So they sent me out another Axim. Just one problem. It's in Spanish. And there ain't NO WAY it can be changed back to English. I tried. Tech support tried. This baby's meant for sale in Spain. Region-specific.

Anyway, some "award-winning" tech support later, and they overnighted an Engrish version to me.

I thought about writing up some witty recounting of my dialogue with Dell, but I think it will be better if you just watch this instead.

18 comments:

Ezzie said...

Wow. Just seeing the words Dell and tech support in the same sentence got me riled up. I better not post a comment on this.

Jack's Shack said...

that was enjoyable- ok maybe not for you...

Kiwi the Geek said...

I'm sorry to hear about your tribulations, but I've had pretty good experiences with Dell. Better than most companies I've dealt with. Even when they made a mistake, at least they were polite to me.

Steg (dos iz nit der šteg) said...

That's Inglés, señor Niño Loco. :-P

Mirty said...

Ah, I do love hearing them hum the tech support hold music as they pretend to transfer you....

Mirty said...

Wow. I can't believe that posted. That was the hardest word identification I've ever seen. It was rlefmfwz and they were all slanting to the right and smushed together. I'm going to call THE INTERNET and complain.

Ayelet said...

Good things come to those who wait? Not much of a comfort.

Eli said...

Eli's first rule of IT: Never Ever buy a DELL.
(I can fill whole pages telling you why, but I will keep it a one liner since you will not listen to me anyway)

Kiwi the Geek said...

Eli, I'd love to hear why you don't like Dell. My best computer experiences have been with them. Email me through my profile, and maybe I'll learn something.

PsychoToddler said...

Over the years I've bought something like six or seven computers, a digital jukebox, and two PDA's from Dell, and with the possible exception of my wife's PDA, I've had to call tech support on all of them. Usually, my problem does get resolved, but it's just a pain in the butt and a waste of my time, which is worth something to me. Virtually every computer has needed some upgrading too, whether it be a new video card, sound card, more memory, etc.

At Eli's insistance, we decided against a Dell laptop for Fudge, buying a Toshiba from Best Buy instead. It has been trouble free for almost a year.

The Town Crier said...

you coulda just sold it to an illegal immigrant!

Kiwi the Geek said...

I've never dealt with Toshiba. But the most important thing about shopping at Best Buy is to do your homework. Otherwise they'll sell you more technology than you need, and often they don't really know what they're talking about.

Anonymous said...

OK, I take it back it seems you do listen sometimes.
Kiwi, I have opened hundreds of computers in my career and the insides of a DELL are invariably lousy, clearly designed for low production cost and nothing else.
They don't design their own hardware they pay others to modify existing designs to fit them.
You might ask why modify existing designs? why not just rebrand?
The answer is that if you buy a DELL there are very few things you can upgrade without getting the parts from DELL.
Their machines are junk, sold at premium prices. My work gave my a DELL laptop that cost about $2K, it is inferior in almost every aspect to the $700 laptop Fudge got.
But we have to buy DELL because our buzzword oriented IT dept like everything to have the same name.
When you buy DELL you buy a name and nothing else.

BTW wherever you shop you need to do your homework.
The rule of thumb is that sales poeple don't know what they are talking about.
If the people workign as sales people know how what they are selling works, they would be making much more doing something else.

Kiwi the Geek said...

Thanks Eli? My experience has been only with Dells, HPs and Compaqs. I've always thought Dell had the best products and tech support of the three, but I don't work in the field, so I only have the limited experience of somebody who uses one or two computers at a time. And maybe the other two have improved since I had them.

My previous town had a small new & used computer store where the people really knew their stuff. Several of my CS friends worked there. They could tell you all about the products in gory detail, if you could understand, and they had enough sense to know that a 50yo woman doing genealogy research doesn't need a dvd burner or 160G hard drive. (my mom) But they probably cost more than Best Buy. Oh well.

PsychoToddler said...

TTC: It's no fun being an illegal aliun.

Eli: I've been buying Dells since 94 and I've always found them very easy to upgrade. They always come with extra spots for memory or expansion cards. Now Compaq, that's a computer that's not meant to be upgraded.

Kiwi: I also dealt with Ma/Pa places early on, but my experience was they gave me no-name cheap components and overcharged for it. And it actually took LONGER for service than dealing with Dell.

By the time I was ready to build my own computer, I knew exactly what components I wanted and exactly what performance I was aiming for.

It all worked fine until my kids started using my computers...

parcequilfaut said...

On the "how do they treat their employee humans" side, I can say that, if I have anything to say about it, I'll never own a goshdarn thing that comes from Dell, period, ever.

The way they keep their company looking employee-friendly is by employing vast (and I do mean vast numbers of temps, who work peak overtime without benefits, are generally let go after their work period, and, no matter what their record while they were temping, are not allowed to reapply for the same division thereafter, at any time, ever. This is the American employees, I'm not even talking about the outsourced workers (who everyone, inside the company and out, treats like something tracked onto the carpet...I heard some statements that curdled my stomach that went totally unchallenged by management.)

I worked for them. They're dirty six ways from Sunday. If I say anything else, I think I violate some kind of nondisclosure. ARRGH. Just...don't buy their stuff. Please. I want them out of my backyard, under indictment if possible.

Kiwi the Geek said...

Yeesh! Point taken, Parce. I wish there was a website that detailed the business dealings of all corporations, so we could look them up and complain with our wallets.

PsychoToddler said...

Well, this replacement Axim they sent me is now emitting a hight pitched whine. Let's see if they replace it AGAIN.